How does ContainerConnect make money?+
We earn 10% on completed jobs only. Never a monthly fee, never a per-lead charge, never on cancellations or no-shows. If you sign up as one of our first 10 founding partners, your rate is 5% locked in for 24 months. We literally only get paid when you do.
How do customers pay me?+
Directly. A customer fills out a quote on Container Connect, your phone rings or your inbox lights up, you quote and book them, and they pay you the way they always have. We are not a payment processor. There is no shopping cart on the customer side. After the job completes, you self-report the booking in your dashboard and the 10% (or 5%) is invoiced.
What does "founding partner pricing" mean?+
Every hauler who signs up before we hit 10 active partners gets the 5% rate, locked in for 24 months from your sign-up date. After 24 months you roll to the then-current standard rate (today that's 10%). New haulers after the launch cohort pay the standard 10% rate from day one.
Can ContainerConnect change the commission rate?+
Rates are reviewed annually so we can keep the platform sustainable. If we ever change a rate, every partner gets at least 60 days of written notice and can decide whether to continue on the new rate or leave with no penalty. Founding partners are locked in at 5% for their full 24-month founding term regardless of any standard-rate changes during that window.
Do I have to accept every lead?+
No. You can decline any lead that doesn't fit your schedule, service area, or material type. There's no penalty for declining, and no fee on declined or unconverted leads, because we only earn on completed jobs.
What happens if a customer cancels or no-shows?+
Nothing on your side. Cancelled quotes, no-shows, and ghosted leads cost you exactly $0. We only earn 10% (or 5% for founding partners) on jobs that actually get delivered and paid for.
Can I list on multiple lead platforms?+
Yes. We're never exclusive. Keep your direct referrals, your own website, your Yelp listing, your Google Business Profile, and any other platform you use. ContainerConnect is additive, not replacement.
Will customers see my real pricing on the site?+
Yes, that's the whole point. You set your sizes and prices, customers see them up front, and there's no broker markup added on top. The customer pays exactly what you quote.
How long does onboarding take?+
5-minute application, then ~48 hours for review and approval. Once approved, we'll set up your full profile (logo, photos, sizes, pricing, service area) in one short call. You start receiving leads the same day your profile goes live.